Return & Refund Policy
Because most of our products are made to order, we do not accept returns, refunds, or exchanges for:
- Incorrect size selection
- Change of mind or buyer’s remorse
- Minor color variations between the product and screen display
- Sale items or gift cards
- Personalized or custom-made products
Please review the product description and size chart carefully before placing your order. If you need help selecting a size, contact us before ordering at grapplelikeagirlbjj@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery.
Email grapplelikeagirlbjj@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs showing the product and the issue
Once the issue has been reviewed and approved, we may offer a reprint, replacement, or refund, depending on the circumstances.
Sizing Issues
We do not offer replacements, returns, or refunds when the incorrect size is ordered. Please refer to the size chart provided on the product page before completing your purchase.
Exchanges
Because our products are made to order, we do not offer exchanges. If an item has a confirmed manufacturing or quality issue, please follow the instructions under “Damaged, Defective, or Incorrect Items.”
Unauthorized Returns
Please do not send an item back without contacting us first. Items returned without prior approval will not be accepted.
European Union Cooling-Off Period
Where applicable, customers receiving orders within the European Union may have a legal right to cancel or return an eligible order within 14 days. Certain made-to-order, customized, or personalized products may be exempt from this right.
To qualify, eligible items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.
Approved Refunds
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact grapplelikeagirlbjj@gmail.com.
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